{"id":108,"date":"2026-09-13T16:42:19","date_gmt":"2026-09-13T11:12:19","guid":{"rendered":"https:\/\/purusham.shop\/?page_id=108"},"modified":"2026-09-13T16:55:16","modified_gmt":"2026-09-13T11:25:16","slug":"elementor-page-108","status":"publish","type":"page","link":"https:\/\/purusham.shop\/purusham-home\/elementor-page-108\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"108\" class=\"elementor elementor-108\">\n\t\t\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-4948764 e-flex e-con-boxed e-con e-parent\" data-id=\"4948764\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57bb68a elementor-widget elementor-widget-html\" data-id=\"57bb68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"purusham-policy-wrap\">\r\n  <p class=\"purusham-policy-intro\">Customer satisfaction matters to us. Please read our return and refund policy before placing an order.<\/p>\r\n\r\n  <div class=\"purusham-accordion\">\r\n\r\n    <div class=\"purusham-acc-item\">\r\n      <button class=\"purusham-acc-header\">Returns<\/button>\r\n      <div class=\"purusham-acc-body\">\r\n        <p>Due to the personal and hygienic nature of our products (intimate wellness and consumable items), we are unable to accept returns or exchanges once a product has been opened or used, except in cases of damaged or defective items received.<\/p>\r\n        <p>If your order arrives damaged, defective, or incorrect, please contact us within <strong>48 hours of delivery<\/strong> with your order number and photos of the issue, and we will arrange a replacement or refund.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"purusham-acc-item\">\r\n      <button class=\"purusham-acc-header\">Refund Process<\/button>\r\n      <div class=\"purusham-acc-body\">\r\n        <p>Once your return\/complaint is approved:<\/p>\r\n        <ul>\r\n          <li>Refunds will be processed to your original payment method within 7\u201310 business days<\/li>\r\n          <li>You will receive an email confirmation once the refund is initiated<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"purusham-acc-item\">\r\n      <button class=\"purusham-acc-header\">Cancellations<\/button>\r\n      <div class=\"purusham-acc-body\">\r\n        <p>Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may be eligible for a return under the terms above (for damaged\/defective items only).<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"purusham-acc-item\">\r\n      <button class=\"purusham-acc-header\">Non-Returnable Items<\/button>\r\n      <div class=\"purusham-acc-body\">\r\n        <ul>\r\n          <li>Opened or used products<\/li>\r\n          <li>Products without original packaging<\/li>\r\n          <li>Items purchased on clearance\/final sale (if applicable)<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"purusham-acc-item\">\r\n      <button class=\"purusham-acc-header\">How to Request a Return or Refund<\/button>\r\n      <div class=\"purusham-acc-body\">\r\n        <p>Email us at support@purusham.shop with:<\/p>\r\n        <ul>\r\n          <li>Your order number<\/li>\r\n          <li>Reason for return\/refund<\/li>\r\n          <li>Photos (if the product is damaged or defective)<\/li>\r\n        <\/ul>\r\n        <p>Our support team will respond within 1\u20132 business days with next steps.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"purusham-acc-item\">\r\n      <button class=\"purusham-acc-header\">Shipping Costs<\/button>\r\n      <div class=\"purusham-acc-body\">\r\n        <p>Shipping costs for approved returns due to our error (damaged\/incorrect item) will be covered by Purusham. For all other cases, return shipping costs are the customer's responsibility.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"purusham-acc-item\">\r\n      <button class=\"purusham-acc-header\">Contact Us<\/button>\r\n      <div class=\"purusham-acc-body\">\r\n        <p><strong>Email:<\/strong> support@purusham.shop<br>\r\n        <strong>Address:<\/strong> Swaastik Enterprises, Plot No. 3, Industrial Estate, Sector 11, BHEL Township, Haridwar \u2013 249403, Uttarakhand<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <p class=\"purusham-policy-updated\">Last updated: [Date daalo]<\/p>\r\n<\/div>\r\n\r\n<style>\r\n.purusham-policy-wrap {\r\n  max-width: 800px;\r\n  margin: 0 auto;\r\n  font-family: DMSans, sans-serif;\r\n  color: #342119;\r\n}\r\n.purusham-policy-intro {\r\n  font-size: 18px;\r\n  margin-bottom: 30px;\r\n  color: #342119;\r\n}\r\n.purusham-accordion {\r\n  border-top: 1px solid #e2d9cc;\r\n}\r\n.purusham-acc-item {\r\n  border-bottom: 1px solid #e2d9cc;\r\n}\r\n.purusham-acc-header {\r\n  width: 100%;\r\n  text-align: left;\r\n  background: #F8F5F0;\r\n  border: none;\r\n  padding: 18px 20px;\r\n  font-size: 17px;\r\n  font-weight: 600;\r\n  color: #342119;\r\n  cursor: pointer;\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n  transition: background 0.2s ease;\r\n}\r\n.purusham-acc-header:hover { background: #efe8db; }\r\n.purusham-acc-header::after {\r\n  content: \"+\";\r\n  font-size: 22px;\r\n  color: #875741;\r\n  margin-left: 12px;\r\n}\r\n.purusham-acc-header.active::after { content: \"\\2212\"; }\r\n.purusham-acc-body {\r\n  max-height: 0;\r\n  overflow: hidden;\r\n  background: #ffffff;\r\n  padding: 0 20px;\r\n  transition: max-height 0.3s ease, padding 0.3s ease;\r\n}\r\n.purusham-acc-body.open {\r\n  max-height: 600px;\r\n  padding: 16px 20px 20px;\r\n}\r\n.purusham-acc-body p, .purusham-acc-body ul {\r\n  margin: 0 0 10px;\r\n  font-size: 15px;\r\n  line-height: 1.6;\r\n  color: #4a3a2f;\r\n}\r\n.purusham-acc-body ul { padding-left: 20px; }\r\n.purusham-policy-updated {\r\n  margin-top: 30px;\r\n  font-size: 13px;\r\n  color: #898e97;\r\n}\r\n<\/style>\r\n\r\n<script>\r\ndocument.querySelectorAll('.purusham-acc-header').forEach(function(btn) {\r\n  btn.addEventListener('click', function() {\r\n    var body = this.nextElementSibling;\r\n    var isOpen = body.classList.contains('open');\r\n    document.querySelectorAll('.purusham-acc-body').forEach(function(b) { b.classList.remove('open'); });\r\n    document.querySelectorAll('.purusham-acc-header').forEach(function(h) { h.classList.remove('active'); });\r\n    if (!isOpen) {\r\n      body.classList.add('open');\r\n      this.classList.add('active');\r\n    }\r\n  });\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction matters to us. Please read our return and refund policy before placing an order. Returns Due to the personal and hygienic nature of our products (intimate wellness and consumable items), we are unable to accept returns or exchanges once a product has been opened or used, except in cases of damaged or defective [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/pages\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":8,"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/pages\/108\/revisions"}],"predecessor-version":[{"id":128,"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/pages\/108\/revisions\/128"}],"wp:attachment":[{"href":"https:\/\/purusham.shop\/purusham-home\/wp-json\/wp\/v2\/media?parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}