Customer satisfaction matters to us. Please read our return and refund policy before placing an order.
Due to the personal and hygienic nature of our products (intimate wellness and consumable items), we are unable to accept returns or exchanges once a product has been opened or used, except in cases of damaged or defective items received.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue, and we will arrange a replacement or refund.
Once your return/complaint is approved:
- Refunds will be processed to your original payment method within 7–10 business days
- You will receive an email confirmation once the refund is initiated
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may be eligible for a return under the terms above (for damaged/defective items only).
- Opened or used products
- Products without original packaging
- Items purchased on clearance/final sale (if applicable)
Email us at support@purusham.shop with:
- Your order number
- Reason for return/refund
- Photos (if the product is damaged or defective)
Our support team will respond within 1–2 business days with next steps.
Shipping costs for approved returns due to our error (damaged/incorrect item) will be covered by Purusham. For all other cases, return shipping costs are the customer’s responsibility.
Email: support@purusham.shop
Address: Swaastik Enterprises, Plot No. 3, Industrial Estate, Sector 11, BHEL Township, Haridwar – 249403, Uttarakhand
Last updated: [Date daalo]